Frequently Asked Questions
 


Q_016: I placed an online order and received an email stating my order is complete but I never received download information! Why?

Answer: This is because the ordering and download processes are now handled automatically by our shopping cart system. To download your order, follow the link displayed in the email you received, or click on the following link and log into your account.

https://meshfactory.secureserverdot.com/catalog/login.php

Once you are logged in, click on the 'view' button that corresponds to the order in question. Scroll down to 'Download Links' to download your order. If the download links are unavailable (grayed out), please contact us right away to download your order.

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