For online orders, we accept Visa, MasterCard, Discover, American Express and PayPal. In addition, we also accept company checks and bank/postal money orders (must be drawn in US funds).
We do not accept personal checks. We also do not advise that anyone send cash for payment, as we will not be responsible for lost or missing incoming mail.
3D Model DVD-ROM Sets are created on an "as-needed" basis, therefore, please allow up to 2 business days for them to be burned, labeled, packed and shipped.
3D Model DVD-ROM Sets can only be returned for exchange if one or more of the DVD discs is defective. Sorry, no refunds are accepted. To exchange a defective DVD disc, ship the affected disc(s) prepaid to:
4242 CR K
Edon, OH 43518
Upon receipt we will test the disc and if it is found to be defective in some way, we will create and ship a replacement free of charge.
There are no refunds for VIP Library Subscription purchases or downloadable orders once the order is processed by our staff. Sorry, no exceptions.
Our system is currently set up to allow for 2 download sessions per product purchased all to be completed within a 7 day period. For security purposes, download links for each order expire exactly 7 days after the order date.
Downloading of individual 3d products can be completed immediately upon successful order submission via the "Order Success" page that is displayed at the end of the checkout process.
To download products at a later time, simply follow the link at the top of your order confirmation email. Alternatively, you can log into your Mesh Factory 3D Catalog account, and under "Previous Orders" click on the "View" button. This will open the Order Information page. Download links are located at the bottom.
VIP Library Subscriptions:
Accessing the VIP Library requires a user name and password that is issued to you and sent via email within 24 hours of your purchase. Please note that the login information you created to place your order is not the same login information used to access the VIP Library!