Answers

Payment:
For online orders, we accept Visa, MasterCard, Discover, American Express and PayPal.

We do not accept personal checks. We also do not advise that anyone send cash for payment, as we will not be responsible for lost or missing incoming mail.

Shipping:
3D Model DVD-ROM Sets are created on an "as-needed" basis, therefore, please allow up to 2 business days for them to be burned, labeled, packed and shipped.

Refund/Return Policy:
3D Model DVD-ROM Sets can only be returned for exchange if one or more of the DVD discs is defective. Sorry, no refunds are accepted. To exchange a defective DVD disc, ship the affected disc(s) prepaid to:

Mesh Factory
4242 CR K
Edon, OH 43518
USA

Upon receipt we will test the disc and if it is found to be defective in some way, we will create and ship a replacement free of charge.

There are no refunds for 3d Model Vault Subscription purchases or downloadable orders once the order is processed by our staff. Sorry, no exceptions.

Downloads:
Downloading of individual 3d products can be completed immediately upon successful order submission via the "Order Success" page that is displayed at the end of the checkout process.

To download products at a later time, simply follow the link at the top of your order confirmation email. Alternatively, you can log into your Mesh Factory 3D Catalog account, and under "Orders" click on the "Downloads" button. This will open the Downloads List page. Download links are viewed by clicking the corresponding button found in the right-most cell inside the table.

3d Model Vault Subscriptions:
Accessing the 3d Model Vault requires a user name and password that is issued to you and sent via email within 24 hours of your purchase.

Please note that the login information you created to place your order is not the same login information used to access the 3d Model Vault!